OneTeam at OneVizion

OneTeam takes advantage of the fact that OneVizion provides the most advanced SaaS platform to a large range of customers. Although all our customers have unique challenges and opportunities, they all have one unique requirement: that all implementations are usually for very large mature program management companies.

For OneTeam, we use a Pipeline Trackor to record and organize contract management. OneTeam, specifically a module called Project Trackor, is used to log in the scope based on this Pipeline Trackor.

The Project Trackor is set up to record scope, outline scope timeline, assign resources, record progress to completion through judicious use of time records. This complete project management process cuts down on meetings, facilitates lessons learned, ensure collaboration among the OneTeam members.

By creating cross referenced data streams, OneTeam can pull together all elements of our AWS system hosting. Customer websites, EC2 and RDS instances, dedicated or reserved instances: all these points of our AWS infrastructure are linked together for seamless review, simple forecasting, and the ability for even those who do not deal with the complexities of AWS to understand how our money is being spent, in as much or little detail as they need in that moment.

Since OneTeam incorporates our project management and case tracking systems, the ability to pull data from our AWS hosting module means important information is just a click away. Updates to the AWS management module flow directly into our project and case tracking modules, cutting down on the need for meetings and lengthy emails between teams.

Case Management System is a Vizion Package in OneTeam that allows us to manage all Customer Related Services – Change, Incident, Problem, and Service Request all in one place. By tracking the Cases under respective Customer Accounts, all teams involved have full visibility to track progress on a Case.  A Case might be worked by Project Team (Change Requests, Service Requests), or by Customer Care Team (Problems, Questions), or by Monitoring Team(Incidents). The responsible team then escalates Cases to necessary teams (Developers, Solution Architects, or DevOPS) to get the Case to resolution. We also have the ability to track Cases under an Account’s specific Service Level Agreement.

Below are some of the OneVizion features that are leveraged in Case Management System:

• Chat – to track all communication and progress of resolution with timestamps
• Notification – to update Case Subscribers and Case Owners
• Automations – to track Service Level Agreement (SLA) timers
• Audit Log – to track and ensure SLAs
• Trackor Tree – To track Cases under specific Projects under Customer Accounts

Information and Information Security requirements are aligned with OneVizion’s goals and strategic objectives. OneVizion is committed to implementing a Secure Operating Framework structured and conformant with the internationally recognized standard for an Information Security Management System (ISMS) ISO/IEC 27001:2013. This commitment is manifested by using the OneVizion platform to track and monitor our adherence to all clauses within the ISO/IEC 27001:2013 standard, and keep our employees and contractors aware of the progress and status.

Epics, Roadmaps, Sprint, Agile are just buzzwords without the culture to enable these concepts to deliver error free code that delivers scale, simplicity, and no worries. The OneVizion Trackor implementation started in 2006 with every task submitted to OneVizion managed as an Issue. Using our Gragile® approach of every business problem is a journey of continuous improvement.

The Issue records new features, improvements, the occasional bug, and somedays general insanity. Every element in the OneVizion stack will, if an error is generated, record the error via API into the Issue Trackor. But supporting 100s of thousands of users means that if a browser company releases a fix that causes errors to be generated – our AI enhanced screening tech classifies them into a learned experience and just increases the counter and not records. We simply have hundreds of improvements that means our 1,000,000 lines of code is, simply, the most error free solid technology in the industry.

Accurate Time Records are used for paying OneVizion associates but serve as substantiation of patent applications, Federal Research Tax Credits, performance reviews of employees, progress in performing client work and a host of other business requirements. We can measure when they are entered versus when the work was performed to ensure that accurate descriptions are not made up and postdated.

We attach images, keep logs and much more. OneTeam’s Equipment Management systems are designed for simple updating and constant use, which means everything gets tracked as it should. For example, for insurance matters we can quickly assess, using filters and reports, which items are where, their replacement value and current state.